Facebook Messenger Bot: How Does it Work?
A bot or chatbot is basically a software that makes random conversations with users over the internet using artificial intelligence. This allows it to adapt to various conversations based on common topics. A chatbot or bot usually operates on a single topic, hence limiting the number of possible conversations that it can engage in. Users can simply type out a message as they would normally to their friends and the bot will automatically reply to them accordingly with applicable results. Likewise, a Facebook Messenger Bot is basically a program that lives in Facebook Messenger and engages in conversations with billions of Facebook Messenger subscribers each month. If you are thinking of using a Facebook application, one such chatbot is that of the Facebook Messenger Bot.
This Facebook application integrates with Hootsuite inbox and allows for users to upload and store conversations they have had through Facebook Messenger. Messenger Bots are able to integrate with several third party applications including: Hipchat, Tweetie and Opex etc. These chat bots have the ability to browse through the inbox and search for conversations with people from across the globe.
The functionality of this Facebook application allows users to search for the conversations they have had via Facebook messenger bot and store it into the bot. The Facebook application also enables the user to see who has sent them a message, when it was sent and how many times it has been sent. Apart from these features, the Facebook messenger chatbot has several other useful features, which enable you to manage your conversations on Facebook. For example, you can see who is sending you messages and you can even block someone by their name if you wish to. You can even see the people whom you are chatting with via Facebook messenger and you can block them too.
The Facebook Messenger Bot has a lot of uses and is being used by a number of users across the globe. This chat bot offers better customer service to its users, especially in the areas of product support and troubleshooting. It helps customers get faster answers to their queries and gives them detailed information about the products. The Bots help companies advertise through Facebook because it enables the companies to reach out to a larger audience through Facebook chat.
This chatbot is not only useful for Facebook and Twitter; it is also being used by companies to promote themselves on the social media websites. They use these chat bots to create presence on these websites and attract their clients or customers. Most of these chat bots are developed by third parties and are being used to power Facebook’s social media marketing (SMM) tools. The SMM tool is the one that allows Facebook users to chat with businesses and brands they are dealing with and interact with them.
The Facebook Messenger Bot offers a great deal of assistance to Facebook users because it enables them to engage in real-time conversations with other Facebook users. These conversations are done between the two bot avatars and are restricted to the private messaging system of the Facebook Messenger Bot. Unlike the chat bots of other websites, Facebook Messenger Bots provides a more personal interaction. It gives users a more personal and advanced experience when it comes to chatting with other people.
With the help of the Facebook Messenger Bot, companies are able to improve their customer service. Since it uses the messaging system of Facebook, it provides a more personalized experience for the people using it. For instance, when a user messages the bot, he/she is actually chatting with a representative of the company, and not a random internet marketer or customer service representative. Through this use case, the company is able to streamline their internal processes and improve their overall services.
However, even with the many positive aspects of these bots, there are still certain criticisms and issues that have been raised about these amazing software programs. Many have pointed out that the Facebook messenger Bot is just a glorified helper, which offers limited tasks and doesn’t offer much in the way of advancement or improvement. The bot’s ability to engage in real-time conversations may also be limited and not very user friendly. These are only a few of the most common issues that have been raised about these chat bots, but hopefully these issues can be resolved in the future.